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Service Coordinator/Dispatcher

Job Title: Service Coordinator/Dispatcher
Department: Service
Reports To: Dispatch Lead
Type: Full-Time
FLSA Status: Non-Exempt
Hours: 40+ hours per week
Pay Range: $29/hr to $36/hr

About VHV Company

VHV is a full-service mechanical construction contractor specializing in high-quality plumbing, piping, and HVAC systems for commercial, industrial, and institutional clients across Vermont and New Hampshire. Headquartered in Winooski, VT, we’ve been building trusted relationships and delivering innovative solutions for over 75 years.

At VHV, you’re not just an employee—you’re an owner. As a 100% employee-owned company, we value teamwork, integrity, safety, continuous improvement, and treating each other with respect. Join a team committed to excellence, collaboration, and growth.

Our Core Values:

  • Know & Do What’s Right
  • Committed to Improvement
  • Team Focus

Our Core Focus:

Hire, Promote, Reward, Repeat

Position Description

The Service Coordinator / Dispatcher is a critical link between our service technicians and customers. This role is responsible for scheduling technicians, dispatching calls, supporting field staff, and ensuring work orders are completed accurately and efficiently. You’ll help maintain strong customer relationships while keeping our service operations running smoothly. This is a fast-paced, detail-oriented role with lots of opportunities to make an impact.

Desired Character Traits

Team player, integrity, dependability, detail oriented, solid decision-making skills, driven, approachable, punctual, high standards for quality and excellence, good customer service skills

 

Responsibilities

  • Receive and respond to incoming service calls promptly and professionally
  • Dispatch HVACR service technicians to customer sites based on urgency, location, and availability
  • Create, schedule, and adjust daily and weekly technician calendars
  • Coordinate customer communication to confirm arrival times, access requirements, and job expectations
  • Support technicians with service history, job notes, material needs, or technical guidance
  • Review completed work orders for accuracy and completeness; close out in Spectrum system
  • Assign and schedule preventative maintenance visits; ensure they are completed per agreement
  • Generate monthly service contract inspection work orders
  • Continuously seek opportunities for process improvements and share ideas with the Service Manager
  • Ensure all technician check-in/check-out procedures are followed
  • Adapt to unique customer site requirements (e.g., security clearances, safety protocols)

Qualifications

  • High school diploma or equivalent required
  • One+ years in an administrative, dispatch, or customer service role
  • Experience in HVACR or construction industry preferred
  • Strong organizational and time management skills
  • Excellent verbal and written communication
  • Calm under pressure; able to multitask and prioritize effectively
  • Customer-first mindset and positive attitude
  • Strong attention to detail and follow-through
  • Reliable, accountable, and a team player

Software & Technical Knowledge

  • Microsoft Office (Outlook, Excel, Word)
  • Spectrum (Trimble Construction One)
  • Trimble Service Tech Mobile & Dispatch
  • HubSpot
  • Ninety.io (EOS platform)

How We Work: EOS + Continuous Improvement

VHV operates on the Entrepreneurial Operating System (EOS), with a focus on:

  • Vision
  • People
  • Data
  • Process
  • Issues
  • Traction

This framework helps our team stay aligned, accountable, and continuously improving.

Career Growth

Opportunities for advancement exist for high-performing team members. We live our core value of being Committed to Improvement, offering access to education, training, and cross-functional growth. At VHV, we don’t just fill roles—we grow careers.

Physical Requirements & Work Environment

  • Office-based position with frequent computer use (67–100% of the day)
  • Ability to sit, stand, walk, use hands/fingers for extended periods
  • Must lift and carry up to 25 lbs occasionally (files, supplies)
  • Occasional travel or site visits may be required
  • Clear verbal communication and accurate data entry required

Disclaimer: This job description outlines the general nature of the role and may not include all tasks or responsibilities. Team members may be asked to perform duties outside of their primary responsibilities as needed.

Employee Benefits

VHV offers industry-leading pay. Benefits packages include:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Accrued Paid Time Off
  • Paid Holidays
  • Profit Sharing
  • Gym Membership Discount
  • Short-Term and Long-Term Disability
  • 401(k) Plan, with Company Match
  • Employee Owned Company (ESOP)
  • Ongoing Employee Training
  • Accident and Critical Illness Insurance
  • Employee Assistance Program
  • HSA Employer Contribution

Equal Opportunity Employer

VHV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Start Your Career at VHV Today!

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