Service Coordinator

West Lebanon/Hanover

The Service Coordinator reports directly to the Service Manager.

Duties and Responsibilities:

  • Schedule service technicians on a daily basis to meet the requirements of all VHV customers.
  • Support technicians and apprentices with service history information, technical assistance and/ or procuring material when possible.
  • Take incoming telephone requests for service and schedule calls in a timely manner.
  • Assist customers over the phone in perhaps rectifying or further identifying their comfort or mechanical issue.
  • Generate and verify accuracy of monthly service contract inspection work orders.
  • Assign preventative maintenance inspections to the appropriate technicians and apprentices. Schedule when required. Monitor to ensure inspections are being performed as per the maintenance agreement and in accordance with the allotted hours.
  • Input service calls and create work orders when required in Spectrum, and complete/ close the work order when the job is finished.
  • Continually look for areas of improvement within the department, and make suggestions to the Service Manager.
  • Adapt to the specific needs of customers and their facilities (safety training, security clearance, parking requirements, etc.)

Employee Benefits

VHV offers industry leading pay. Benefits packages include:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Accrued Paid Time Off
  • Paid Holidays
  • Profit Sharing
  • Gym Membership
  • Short-Term and Long-Term Disability
  • 401(k) Plan, with Company Match
  • Employee Owned Company (ESOP)
  • Ongoing Employee Training

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