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Service Coordinator

VT/NH

Positions are available in Vermont & New Hampshire. VHV Company, a mechanical contractor with headquarters in Chittenden County Vermont, is looking for motivated self-starters who want to become part of our growing organization. Candidates must possess great work ethics, quality craftsmanship and a clear understanding that safety comes first.

At VHV, you’re not just an employee, you’re an owner. As a 100% employee-owned company, we value teamwork, integrity, safety, continuous improvement, and treating each other with respect. Join a team committed to excellence, collaboration, and growth.

Job Description:

The Service Coordinator / Dispatcher is a critical link between our service technicians and customers. This role is responsible for scheduling technicians, dispatching calls, supporting field staff, and ensuring work orders are completed accurately and efficiently. You’ll help maintain strong customer relationships while keeping our service operations running smoothly.  This is a fast-paced, detail-oriented role with lots of opportunity to make an impact. 

  • Receive and respond to incoming service calls promptly and professionally.
  • Dispatch HVACR service technicians to customer sites based on urgency, location, and availability.
  • Create, schedule, and adjust daily and weekly technician calendars.
  • Coordinate customer communication to confirm arrival times, access requirements, and job expectations.
  • Support technicians with service history, job notes, material needs, or technical guidance.
  • Review completed work orders for accuracy and completeness, close out in Spectrum system.
  • Assign and schedule preventative maintenance visits; ensure they are completed per agreement.
  • Generate monthly service contract inspection work orders.
  • Continuously seek opportunities for process improvements and share ideas with the Service Manager.
  • Ensure all technician check-in/check-out procedures are followed.
  • Follow VHV core values of know and do what’s right, committed to improvement and team focus.

Opportunities:

Opportunities for advancement exist for high-performing team members. We live our core value of being Committed to Improvement, offering access to education, training, and cross-functional growth. At VHV, we don’t just fill roles—we grow careers.

Employee Benefits

VHV offers industry-leading pay. Benefits packages include:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Accrued Paid Time Off
  • Paid Holidays
  • Profit Sharing
  • Gym Membership Discount
  • Short-Term and Long-Term Disability
  • 401(k) Plan, with Company Match
  • Employee Owned Company (ESOP)
  • Ongoing Employee Training
  • Accident and Critical Illness Insurance
  • Employee Assistance Program
  • HSA Employer Contribution

Equal Opportunity Employer

VHV provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Start Your Career at VHV Today!

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